Discover the Legacy of Love: Your Guide to Grateful Estate
Fequently Asked Questions
Welcome to the world of Grateful Estate, where every message counts, and every memory is cherished. Our comprehensive FAQ section is designed to guide you through the journey of creating, preserving, and sharing your most heartfelt messages and memories. Whether you're curious about how to upload your loved ones, create impactful video messages, manage billing, or explore other features, we've got you covered.
Dive into our FAQs to uncover all the ways Grateful Estate can help you leave a lasting legacy of love and gratitude.
What is Grateful Estate?
Grateful Estate is a unique service that allows you to create a lasting legacy by uploading a list of your loved ones and recording personalized video messages for them.
How do I add loved ones to my list?
Log into your Grateful Estate account using the email address you inputed during checkout, navigate to the 'Loved Ones List' section, and enter their details. You can add as many people as you wish.
What kind of video messages can I record?
You can record any type of message, whether it's sharing life lessons, expressing love and gratitude, or leaving specific instructions or wishes.
Is there a limit to the number of video messages I can create?
No, there is no limit. You can create as many video messages as you want.
How does the billing process work?
We offer two subscription plans. Billing is typically done on a annual or lifetime (on-time payment) basis, depending on the plan you choose.
Can I update my loved ones list at any time?
Yes, you can update your list at any time by logging into your account and making the necessary changes.
Are the video messages secure and private?
Yes, we prioritize your privacy and security. Your video messages are stored securely and are only accessible to the people you choose.
How long are my video messages stored?
Your messages are stored as long as your subscription is active. We also offer options for extended storage.
Can I schedule when my messages are delivered?
Yes, you can schedule the delivery date for each message according to your preference.
Is there a way to preview my video messages before sending them?
Absolutely. You can preview your messages and make edits before finalizing them for delivery.
Can I include attachments with my video messages?
Yes, you can attach documents, images, or additional videos along with your video messages.
How can I cancel my subscription?
You can cancel your subscription through your account settings or by contacting our customer support team.
What happens to my data if I cancel my subscription?
Upon cancellation, your data will be stored for a limited time. We recommend downloading any important content before canceling.
Can I gift a subscription to someone else?
Yes, we offer the option to gift subscriptions. Simply visit our Gifting webpage at gratefulestate.com/gift and make a request for a bespoke gifting package. We offer upto a 40% discount for gifts from our current Subscribers to their Loves Ones.
Is Grateful Estate available internationally?
Currently, Grateful Estate is available in select countries where English is the official language. We are currently working on expanding our language offering. Thank you for your patience.
What customer support options are available?
We offer support via email, live chat, and phone. Our dedicated team is here to assist you with any queries. Please reach out and connect with us at care@gratefulestate.com .
Are there tutorials on how to use Grateful Estate's features?
Yes, we have a range of tutorials and guides available on our website to help you navigate and make the most of our services. We are continually updating our video-based tutorials and share them in our bi-weekly email newsletter.
Can I change my subscription plan later?
Absolutely. You can upgrade or downgrade your subscription plan at any time through your account settings.
Is there a trial period for new users?
We believe in supporting each other, which is why we've intentionally kept our prices low. We're proud to say that we're more affordable than many other legacy mangement platforms, discounts included. With us, what you see is what you get – straightforward, transparent, and no-frills pricing, just like our unmetered annual and lifetime plans.
How do I ensure my loved ones receive my messages?
Ensure that the contact details for your loved ones are accurate and up-to-date. Wuith help from our support team, the administrators on your Loved One's List will ensure your messages are received.
You can also set reminders for yourself to update these details regularly.
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Where legacies live on.